Shipping & Returns FAQ
ABOUT RETURNS
What is your return policy?
We offer a 30-day return policy for unused products in their original condition. Items clearly marked SALE, ON SALE, or FINAL SALE are generally non-returnable unless they arrive damaged, defective, or incorrect, or a return is required by applicable law.
Items included in our Buy 2 Get 1 Free promotion are regular-priced products and are not considered sale items solely because they participate in this promotion. For partial returns from a Buy 2 Get 1 Free order, the promotion will be recalculated based on the items kept. If both qualifying purchased items are returned, the free item must also be returned.
Limited-edition and personalized items are non-returnable unless they arrived damaged, defective, or incorrect. All returned items must include their original packing. Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.
This policy does not affect your statutory rights under applicable consumer law.
What if my item arrives damaged or defective?
We will make it right. Please email us at official@wewecases.com with a photo of the issue within 5 days of receipt. Once verified, we will provide a prepaid return label or replacement instructions. Defective or incorrect products must be returned within 10 days after our confirmation email.
If more than the allowed return time has passed since we received your items, we regret to inform you that we cannot offer a refund.
Can I exchange for a different model or design?
We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order for the correct product.
ABOUT SHIPPING
When will my order ship?
Orders are usually processed within 1-2 business days. During peak seasons, processing may take up to 3 business days.
How much is shipping and how long does delivery take?
United States
Standard Shipping: $2.90-5.90 USD
FREE Shipping: Orders $50+ USD
Estimated Delivery: 6-9 business days
United Kingdom
Standard Shipping: $2.90-5.90 USD
FREE Shipping: Orders $50+ USD
Estimated Delivery: 6-8 business days
Europe
Standard Shipping: $7.90-12.90 USD
FREE Shipping: Orders $100+ USD
Estimated Delivery: 7-20 business days
Canada
Standard Shipping: $5.90-9.90 USD
FREE Shipping: Orders $100+ USD
Estimated Delivery: 7-10 business days
Australia
Standard Shipping: $5.90-9.90 USD
FREE Shipping: Orders $100+ USD
Estimated Delivery: 6-10 business days
New Zealand
Standard Shipping: $5.90-9.90 USD
FREE Shipping: Orders $100+ USD
Estimated Delivery: 6-9 business days
Rest of the world
Standard Shipping: $7.90-15.90 USD
FREE Shipping: Orders $100+ USD
Estimated Delivery: 10-30 business days
All prices are listed in USD. Delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen delays.
Shipping times may vary depending on local postal delays.
ABOUT ORDERS
Will I receive a tracking number?
Yes, once your order is shipped, you will receive a tracking email with all the details. Please allow 24–48 hours for tracking to update.
Can I change or cancel my order after it’s placed?
If you need to update your order, please contact us within 2 hours. Once the order is fulfilled, we cannot change the shipping address or replace items.
I didn’t receive my confirmation email. What should I do?
Check your spam/junk folder first. If you still can’t find it, contact our support team, and we’ll resend it.
My tracking says “Delivered,” but I didn’t receive anything.
Sometimes carriers mark items delivered before they arrive. Please allow 48 hours.
If it still hasn’t shown up:
Check with neighbors
Check around your property
Contact your local post office
If the package cannot be found, reach out to us — we’re here to help.
CASES
Are your cases compatible with MagSafe?
Yes, our MagSafe-Compatible cases include built-in magnetic rings for stronger magnetic alignment, secure charging, and accessory attachment.
Do your cases protect against drops?
Absolutely. Our cases are made with shock-absorbing TPU edges and a scratch-resistant PC backing, designed to protect against everyday drops and bumps.
Does the case support wireless charging?
Yes, all cases support standard wireless charging. MagSafe models offer stronger magnetic performance.
Do you offer cases for older iPhone/Samsung models?
We carry a wide range of models. If you don’t see yours listed, feel free to contact us — new models are added regularly.
How do I check if a case fits my phone model?
Go to Settings → General → About → Model Name. Please match the model exactly before ordering.
Do you offer custom phone cases?
Yes! You can upload your photo or design to our Custom Case page.
SUPPORT
How can I reach customer support?
Email us at: support@wewecases.com
We aim to respond within 24 hours on business days.