Refund policy

We want you to love your purchase! If you have any questions, please contact our support team at official@wewecases.com — we're happy to help.

Return & Exchange Policy

Eligibility for Returns

You may request a return within 30 days from the delivery date of your order.
To start a return, please email us first for confirmation and instructions.
Returns without prior authorization may not be accepted.

Returned items must be:

  •  Unused, undamaged, and in their original packaging.
  •  Shipped back within 10 days after your return request is approved.
  •  Accompanied by proof of purchase (order number or invoice).

Customers are responsible for the return shipping cost unless the item is defective, damaged, or incorrect upon arrival.

Non-Returnable Items

Items clearly marked SALE, ON SALE, or FINAL SALE are generally non-returnable unless they arrive damaged, defective, or incorrect, or a return is required by applicable law.

Items included in our Buy 2 Get 1 Free promotion are regular-priced products and are not considered sale items solely because they participate in this promotion. For partial returns from a Buy 2 Get 1 Free order, the promotion will be recalculated based on the items kept. If both qualifying purchased items are returned, the free item must also be returned.

This policy does not affect your statutory rights under applicable consumer law.

  •   Limited-edition or discontinued items
  •   Customized or personalized cases

Please note: Products returned after the allowed period, or items showing signs of use, will not qualify for a refund.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  1. Please contact us at official@wewecases.com within 5 days of receipt.
  2. Attach clear photos or a short video showing the issue.
  3. Once verified, we will provide a prepaid return label or replacement instructions

Defective or incorrect products must be returned within 10 days after our confirmation email.

Exchanges

We currently do not offer direct exchanges.
To choose a different model or design, please return your item for a refund and place a new order.


Refund Policy

Approved refunds will be processed within 2–3 business days after we receive and inspect your returned item.
Funds will be issued to the original payment method used at checkout.
Depending on your bank or payment provider, it may take 3–10 business days for the credit to appear in your account.

Refund requests made after the return period or without prior approval will not be accepted.

This policy does not affect your statutory rights under applicable consumer law.


Order Support

Order Tracking

After your purchase, you’ll receive an email with your order number and tracking link.
Tracking updates typically appear within 24–48 hours.
If you don’t see the email, check your spam or promotions folder. If it’s still missing, contact us, and we’ll resend your details.

Order Cancellation

If you need to cancel your order, please email us at official@wewecases.com within 2 hours of placing it.
After this time, your order may already be in fulfillment and cannot be canceled.

Incorrect or Incomplete Address

Please double-check your shipping address before confirming your order.
If you entered an incorrect address, contact us within 1–2 hours of placing your order, and we will do our best to update it before shipment.
Orders that fail to deliver due to incomplete or incorrect addresses are not eligible for a refund or replacement.

Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please first check with your local postal carrier using your tracking number.
If further assistance is needed, email us — we’ll respond within 24 hours.


WEWECASES OPERATED BY ZEVOLA LABS LLC © 2026
We reserve the right to update this policy at any time to reflect changes in our practices or legal requirements.